Part 2 & 3 – Bad service – (Sept ~ April 2024)

Part 2 –

60 seconds to prepare 📝
2 minutes to answer 🗣️

Describe a time you received bad service
You can say:
– where it was
– what happened
– who gave you the bad service
– and how you felt about the experience

I vividly recall an unfortunate incident when I received subpar service at a local restaurant. This incident occurred in a well-known eatery that I had frequented in my hometown. Upon entering, I was met with a long wait for a table despite having made a reservation in advance. As I was eventually seated, I noticed a lack of attentiveness from the waitstaff. They seemed preoccupied and disinterested in attending to the needs of the diners.

The situation deteriorated further when I placed my order. The server inaccurately noted my choices, resulting in incorrect dishes being served. Moreover, the food took an inordinate amount of time to arrive at the table, and when it did, it was disappointingly cold and unappetizing.

The service provider, regrettably, was the restaurant staff themselves. Their attitude towards customers seemed indifferent, and their lack of attention to detail was evident in various aspects of the experience.

The entire experience left me feeling frustrated and disheartened. I had anticipated an enjoyable meal and a pleasant evening, but the poor service overshadowed any positive aspects. I left the establishment with a sense of disappointment, having had my expectations let down by the lackluster service I encountered.

– Do you know how many IELTS Part 2 question types there are? Learn every type and the best ways to answer them here

Part 3 – Service

How important is good customer service for a business?
What are some key qualities or skills that a customer service representative should have?
In your opinion, what are the main differences between good and bad customer service?
Do you think customers are more likely to complain about poor service nowadays? Why or why not?
How has technology affected the way companies provide customer service?
Are there cultural differences in customer service expectations? Can you give an example?
Do you think employees should receive special training for handling difficult customers? Why?

**See the high-band answers to these Part 3 questions, plus all current IELTS Speaking Topics. Updated every 4 months with example answers to every question!**

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