Part 2 –
60 seconds to prepare 📝
2 minutes to answer 🗣️
- Describe a time you received bad service
You can say:
– where it was
– what happened
– who gave you the bad service
– and how you felt about the experience
– Do you know how many IELTS Part 2 question types there are? Learn every type and the best ways to answer them here
Part 3 – Service
- How important is good customer service for a business?
- What are some key qualities or skills that a customer service representative should have?
- In your opinion, what are the main differences between good and bad customer service?
- Do you think customers are more likely to complain about poor service nowadays? Why or why not?
- How has technology affected the way companies provide customer service?
- Are there cultural differences in customer service expectations? Can you give an example?
- Do you think employees should receive special training for handling difficult customers? Why?
See the high-band answers to these Part 3 questions, plus all current IELTS Speaking Topics. Updated every 4 months with example answers to every question!
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