Part 2 & 3 - A complaint you made - (Jan ~ Aug. 2023)

Part 2 –

60 seconds to prepare 📝
2 minutes to answer 🗣️

Describe a time you complained about something and it was resolved
You can say:
– when it happened
– why you complained
– who you talked to
– and say what happened in the end

A few months ago, I purchased a new laptop from an online retailer. It was advertised as having a high-quality display and fast performance, but when it arrived, I noticed that the screen had some dead pixels and the performance was slower than I had expected.

I decided to complain about the issues to the retailer’s customer service department, as I felt that the laptop did not meet the standards that had been promised. I contacted the customer service team via email and explained the situation, providing them with the details of my order and the problems I had experienced.

To my surprise, the retailer responded promptly and offered to send me a replacement laptop at no additional cost. They apologized for the inconvenience and assured me that the replacement laptop would meet my expectations.

The process of getting the replacement laptop was straightforward and hassle-free. I received it within a week of making the complaint, and it was indeed a vast improvement over the previous one. The dead pixels were gone, and the performance was much faster and smoother.

I was very pleased with how the retailer had handled my complaint and the way they had resolved the issue. Their prompt and effective response had turned a potentially frustrating situation into a positive experience, and I felt satisfied and valued as a customer.

– Do you know how many IELTS Part 2 question types there are? Learn every type and the best ways to answer them here

Part 3 – Complaints / Complaining

#1 – What kinds of services or products do people in your country often complain about?

#2 – Would you ever buy something from a store that you complained about before?

#3 – Do you think that people complain more about bad service than in the past?

#4 – Is important for companies to have customer support centres / call centres?

#5 – Do you think that customer complaints actually improve services or products?

**See the high-band answers to these Part 3 questions, plus all current IELTS Speaking Topics. Updated every 4 months with example answers to every question!**

– How about Part 3? Here’s how to prepare for all 5 types of IELTS Speaking Part 3 questions

<– Back to the latest IELTS Speaking topics list

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