Part 2 & 3 – A Problem Shopping Online – (Sept. ~ April 2023)

Part 2 –

60 seconds to prepare 📝
2 minutes to answer 🗣️

Describe a time when you had a problem shopping online
You can say:
– when it happened
– what online service you were using
– what the problem was
– and say if you solved the problem or not

I remember a time when I had a problem shopping online. It was a few months ago when I was trying to buy a new laptop from a popular online retailer. I had used this retailer before and had never had any issues, so I was confident that the transaction would be smooth.

However, when I entered my payment details, I received an error message saying that the transaction could not be processed. I tried again with the same result. I was frustrated and worried that my payment details had been compromised.

I immediately contacted the customer service department of the online retailer and explained the issue. The representative I spoke with was friendly and helpful, but she couldn’t explain why the transaction was failing. She suggested that I try a different payment method or contact my bank to see if there was an issue with my account.

I followed her advice and contacted my bank, but they said that everything was in order on their end. I tried again to make the purchase with a different payment method, but I still received the same error message.

In the end, I had to abandon the purchase and look for another retailer to buy the laptop from. Although it was a frustrating experience, I appreciated the efforts of the customer service representative to help me resolve the issue. I also learned that it’s important to have a backup plan when shopping online and to always double-check your payment details before making a purchase.

– Do you know how many IELTS Part 2 question types there are? Learn every type and the best ways to answer them here

Part 3 – Service

#1 – Why is online shopping so popular these days?

#2 – What’s the difference between shopping online and shopping in person?

#3 – What is considered good service in your country?

#4 – What is considered bad service in your country?

#5 – What can customers do if they don’t receive the products or services they paid for?

#6 – What kinds of problems can customers have when they shop online?

#7 – How can companies make sure their staff are giving good service?

– How about Part 3? Here’s how to prepare for all 5 types of IELTS Speaking Part 3 questions

<– Back to the latest IELTS Speaking topics list

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